Frequently Asked Questions
What materials are used for the cooling rack and pan?
The set is constructed using high-quality Stainless Steel for the cooling wire rack and durable Aluminum for the cookie pan, ensuring long-lasting performance and heat distribution.
Can I order a custom size for my specific baking needs?
Yes, we support customization. While we have standard sizes like 17"x25" and 12"x8", we can manufacture specific dimensions based on your requirements.
Is the cooling rack eco-friendly and food-safe?
Absolutely. Our products are eco-friendly and have obtained LFGB certification, ensuring they meet strict food safety standards for kitchen use.
What is the standard delivery time for bulk orders?
The typical lead time is approximately 25 days, depending on the order volume and specific customization requirements.
What are the available payment terms for international orders?
We accept T/T, secure payments, Western Union, and PayPal. Our standard terms are 30% advance payment with the remaining balance due before shipment.
What is the minimum order quantity (MOQ)?
The minimum order quantity for our cooling rack and pan sets is 500 pieces.