Frequently Asked Questions
What is the manufacturer's experience?
The manufacturer is a pioneer in bakery ovens with over 43 years of experience in equipment design and manufacturing technology.
How is the after-sales service handled?
All machines come with a 1-year warranty. Spare parts are replaced free of charge for quality issues within the first year. Online installation and support services are available.
Which quality certifications are available?
The facility has maintained ISO 9001:2015 certification for over 26 years. More than 200 product models hold CE, ICE, ETL, and COC certificates for international markets.
Can the rotary ovens be customized?
Yes, we provide customization for voltage, dimensions, plugs, color schemes, and logos based on specific customer requirements through our professional R&D team.
What are the accepted payment terms?
We offer flexible payment options including T/T, L/C, D/P, and D/A terms.
What is the standard delivery timeframe?
Most products are kept in stock. Standard delivery typically ranges from 1 to 3 weeks depending on the order specifics.