Frequently Asked Questions
Q1: Are you a trading company or a factory?
We are a professional commercial kitchen equipment manufacturer. We have import and export rights and are able to provide a one-stop kitchen equipment purchase service for clients.
Q2: What products do you manufacture?
We mainly manufacture baking-related kitchen equipment, including gas ovens, electric ovens, convection ovens, rotary ovens, pizza ovens, proofers, sheeters, toast moulders, mixers, and more.
Q3: What are the available payment terms?
We accept various payment methods including T/T, Western Union, L/C, and DP.
Q4: Do you arrange shipment to the buyer's country?
Yes, we can arrange shipment to any location. We accept terms such as Ex-works, FOB, CFR, and CIF. Note that ocean freight and custom declaration fees are typically the buyer's responsibility.
Q5: What is the standard delivery time?
For bulk quantities, the lead time is about 5-15 days after receipt of deposit. For sample orders, we usually have products in stock.
Q6: What is the warranty period for your equipment?
We provide a one-year warranty starting from the date of shipment.