❓ Frequently Asked Questions
Q1: Are you a trading company or a factory?
We are a manufacturing factory with over 20 years of experience in commercial kitchen equipment since 2003. We provide goods for trading companies and have a complete global sales system.
Q2: What are your trade terms?
For full containers, we offer FOB Guangzhou or Shenzhen. For less than full containers, we offer EXW factory terms or can send goods to your designated agent's warehouse in China.
Q3: What is the MOQ and delivery time?
Our MOQ is 1 piece. Products in stock are shipped within 3 days. For customized products, delivery takes 7-15 days. We also provide OEM logo services for multiple brands.
Q4: What is your warranty policy?
We follow a "customer first" service philosophy. We provide a 1-year warranty, permanent customer service, and free parts service to ensure long-term cooperation with our clients.
Q5: How do I place an order?
Inquiry >> Confirmation >> Payment >> Delivery. We provide a dedicated 1-on-1 visual service to follow up on your order throughout the entire process.
Q6: Do your products meet international standards?
Yes, our equipment holds CE, CSA, and Intertek certifications, ensuring high quality and safety standards for global markets.
Culino Kitchen
